---
title: "Support and Change Notifications"
description: "There are a few different ways to access support should you need it."
url: "https://eightwire.io/knowledge-base/support-and-change-notifications/"
category: "Help"
generated: "2026-09-16"
---
# Support and Change Notifications

> There are a few different ways to access support should you need it.

## Support Channels

![Support Channels (screenshot)](https://eightwire.io/_astro/support-and-change-notifications-1.DejM0MeH_nLT0z.webp)

‍**Intercom**

When logged into [Eightwire](https://conductor.eight-wire.com/Login.aspx?ReturnUrl=%2f) you can begin a conversation with us using the Chat (at the bottom right of the screen).

![Support Channels (screenshot)](https://eightwire.io/_astro/support-and-change-notifications-2.BJJlhcR3_Z1pw8xw.webp)

‍**Email**

Email us at [support@eight-wire.com](mailto:support@eight-wire.com)

![Support Channels (screenshot)](https://eightwire.io/_astro/support-and-change-notifications-3.DANXKDjc_19hruz.webp)

‍**Phone**

Call us: +64 4 979 8838

## Change Notifications

Our release period is between 5pm and midnight NZ Standard time on Tuesdays.

We will send out an email notification to Eightwire Users giving at least a weeks notice if a release meets one of these criteria;

-   An outage is expected as part of the release.
-   Customer action is required on completion of the release (for example Agent update required).
-   The release involves new functionality.

> *By default the primary account holder email is used for the notifications, however, to be added to the distribution list — please email us at support@eight-wire.com*